Support

Do you always have to get your developer’s help with updates or changes?  A CMS allows you to update pages, news and media releases, articles, photos, videos, files, or add new products or services, all yourself and all from a web based system you can access from the Internet. We also provide premium email and phone support!

Response Times | Website Maintenance:

  • Emergency Support**: SLA response time = 1-4 business hours,weekend support included.
  • P1: SLA response time = 4-8 business hours, no weekend support.  Average resolution 1 day.
  • P2: SLA response time = 12 business hours, no weekend support. Average resolution 2-3 days.
  • P3: SLA response time = 1-2 business days, no weekend support. Average resolution 1 week.
  • P4: SLA response time = 2-3 business days, no weekend support. Average resolution 1-2 weeks.
  • P5 (Quote Request): SLA response time = 3-7 business days.  Average resolution 2-6 weeks.
  • Non Maintenance: 5-10 business days per ticket response.